I want to draw the attention to a recent incident which happened with a friend of mine and her sister while their stay at Fortis Healthcare, New Delhi. Here is the account in her own words:
"Situation1: My sister had been admitted at Fortis Vasant Kunj since 5th Oct for very low BP (70/40). Till 7th, the doctors didn't know the reason for this (though they told me that it was most certainly a post viral syndrome), but they wanted to keep her in the hospital for atleast a day or two more just to give her fluids and in their own words 'tender loving care'. But as soon as it was found that she was H1N1 positive, they told us to leave the hospital within half an hour. Is it legal in the state of Delhi to do this?
Situation2: They claim that we'll not get medical insurance for this since we left so soon. Though they are on the list of 'cashless transaction' hospitals, they not only demanded an upfront advance before registration (its their policy, no matter which insurance they have tied up with), they also demanded a full clearance claiming this was the way billing happened, even if our insurance did say 'cashless transaction'.
Situation3: They have ofcourse overcharged - charging us for extra stay even while telling us to leave, again claiming this is the way they function - they'd 'love to help', but they can't where money is concerned.
Its too bad that a hospital with wonderful support staff can mess things up so badly. Since then ofcourse, we have been to RML in Delhi (the Tamiflu guys), nice people, we are both on medication now, both recovering from Swine Flu.
Guys, this is a medico-legal query. Any quotable information you can get from credible sources - doctors who are working somewhere, lawyers - I need to be able to quote them - please send me messages, so I can put together a strong case against Fortis Vasant Kunj. I don't know how the blogging thing works - so if you can put this out through your blogs, that'll be just great."
Indeed this is gross! Sad to find such big hospital acting in such a way to a sensitive issue. If anybody can help out in any way mentioned or, just blog it, you have contributed! Thanks.
